How do I troubleshoot the sensor if it goes offline?

  • Updated

First, check to make sure that the sensor is plugged into a power source. If unplugged, plug in the device to the applicable power source. Note that the sensor does not have a battery and will go offline if it is unplugged. 

Second, check your network connection status and make sure the WiFi is on. The Kaiterra sensor will reconnect automatically once the network connection has been restored. 

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request