My DARWIN App is not connecting to the Hub

If the DARWIN App is not connecting to the DARWIN Hub, try the following steps for reconnection:

1. Confirm that the DARWIN Hub is powered on and connected to the internet via an Ethernet connection.

2. Confirm that your mobile device or tablet is connected to the same network as your DARWIN Hub.

3. Close and reopen the App.

4. If the App is still unresponsive, locate your DARWIN Hub and turn it off using the power supply, then close the App on the selected device. Next, turn the DARWIN Hub back on. Wait 2 minutes before reloading the DARWIN App. You may need to re-enter your username and password.

5. If the App does not load, press the logout button, re-enter your credentials and try again.

If the problem continues, contact our support services here.

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