Questions relating to your DARWIN Activation:
How do I schedule my DARWIN Activation?
Upon purchasing DARWIN Home Wellness Intelligence, you will receive a confirmation email from InstallerNet regarding the activation process. The email will contain a link that you can follow to delos.installernet.com to schedule your DARWIN Activation appointment. You will be prompted to provide your Builder Agreement Number in order to schedule your appointment.
What should I do if I did not receive my confirmation email?
If you have not received a confirmation email, please contact us at 1-877-693-3567 between 9am and 9pm EST, 7 days a week.
How long will the DARWIN Activation process take?
The DARWIN Activation process will take approximately two to four hours. The exact time frame will depend on the amount of devices that need to be activated in the home.
How should I prepare for my DARWIN Activation?
Your home comes fitted with air, water and light solutions, specified by Delos. Prior to scheduling your activation, please ensure that your internet connection is set up and your Wi-Fi is working. Once your activation appointment has been scheduled, a certified InstallerNet Technician will bring any other additional hardware required to successfully activate your home. Please ensure you have activated all your product accounts including Tuya, Google Home and Carrier Cor prior to the appointment.
Do you need internet connection to activate the system?
Yes, the house will need to be fitted with a Wi-Fi network prior to activating the system.
Does the Activation expert work for Delos?
Delos has developed a partnership with InstallerNet. A Certified InstallerNet Technician will work with you to bring DARWIN to life, leading you through a comprehensive orientation process and ensuring that DARWIN elements are connected, registered and activated through your wireless network.
What happens if something goes wrong during the installation process?
If you have any issues after your scheduled installation, please contact us at 1-877-693-3567 between 9am and 9pm EST, 7 days a week.
What is the Activation cancellation process?
If you would like to reschedule your appointment for Activation, please contact us at 1-877-693-3567 between 9am and 9pm EST, 7 days a week and provide your assigned Installation Number. You can cancel and reschedule your Activation appointment 48 hours prior to the designated date, after which a cancellation fee may apply. Please note that DARWIN Activation appointments need to take place within 90 days after the handover of the home.
What should I expect immediately following the Activation of DARWIN?
Upon activating, DARWIN begins to passively monitor and enhance your indoor living environment. In the days following Activation, you may see a poor Indoor Air Quality score. This may be a result of toxins and pollutants emitting from building material, alongside furniture or other equipment used in the home building process. To enjoy Delos' circadian lighting experience, ensure that you have activated and set up your Sleep and Wake schedules on the DARWIN App. Please note that features may vary depending on your purchased package with your selected reseller. You can contact customer support at 1-877-693-3567 between 9am and 9pm EST, 7 days a week, or click here to open a support ticket if you'd like to ask any questions about your specific DARWIN package.